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CHAUFFEUR-DRIVEN CAR HIRE ACROSS SOUTH WALES

For enquiries about our chauffeur-driven car hire services, reach out to Tommy's Taxis Ltd in Rhondda. We are committed to providing professional and reliable transportation solutions tailored to your needs. Whether you're looking for airport transfers, local taxi services, or bespoke contract work, our team is here to assist you. Our experienced drivers ensure a comfortable and stress-free journey and are available 24/7 to meet your travel requirements. We accept payments by major debit/credit cards, cash, contactless methods and BACS transfers. Contact us today to discuss how we can help with your transportation needs, ensuring a seamless experience from start to finish.

TERMS & CONDITIONS

You will receive a ‘Confirmation’ text or email for the journey(s) you have booked or prepaid. You are responsible for checking that the details received by us are correct. You will receive a text or email within 24 hours of the journey to confirm the journey along with driver details if it's not Tommy. This will contain the pickup instructions and the driver’s telephone number. We do not accept any responsibility in any way for missed flights for whatever reason, i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport at least 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. We will not take responsibility for passengers missing their flight if a two-hour check-in time is not allowed. You are free, of course, to arrange to get to the airport for a time of less than 2 hours before flight departure. However, we are not responsible for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking. No responsibility for costs is to be refunded to any passengers who do not wait for their driver and take alternative transport. We do not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked, please contact us to check. We reserve the right to refuse the carriage of animals that were not agreed upon at the point of booking or charge a fee. All animals must be secured in a suitable transport box/crate. We accept no responsibility for costs incurred from a failure to abide by these terms.

The exact route of your journey is down to the driver’s discretion on the day of travel; alternate routes may be requested and will be assessed by the driver on a case-by-case basis and may incur additional costs. Please ensure you give us your arrival times and day in the UK and not your departure information. If your flight has any serious delays, please let us know as soon as possible. We use our own transport wherever possible but do use third-party companies where appropriate/if required.

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January; other days may also be affected. Please request these details at the time of booking. All card payments are processed securely by SquareUp. We do not process or retain card details except for selected metadata returned to us by SquareUp (card type, expiry date, etc). This service uses the latest 3DSv2 security checks for strong customer authentication. During the payment process, you may be offered the opportunity to ‘save’ your card for easier future use. This optional facility is offered by SquareUp, who will retain your card details securely on our behalf, typically until the card expires. Please note that you will still need to provide some security details when using a saved card. Pre-booked jobs for which you request additional services at a later date may be charged an additional fee. For example, if you were to request a ‘Meet & Greet’ service to be added to your journey after your booking is placed.


 

POLICIES & NOTICES

 

Waiting Time

On journeys collecting from an airport, as standard, We allow all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After this, waiting time is charged, regardless of reason, at £20/hr pro rata. We will honour requests for a “deferred” collection time, e.g. [X] minutes after the flight landing. However, customers requesting this are not entitled to additional waiting time beyond the requested period. No compensation will be offered if the passenger(s) is ready earlier than planned and has to wait until the scheduled collection time for the driver to arrive. We will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email at tobookings@tommystaxis.com. Waiting time for all other journeys will be charged at £20/hr pro rata, either from the scheduled collection time or for any stop en route.

 

Tolls

All tolls are included in the original quotes.

 

Amendments

Any amendment must be made via email or by telephone to us to which you will receive an email confirming the amendment.

 

Cancellations

We will accept any cancellation as long as 24 hours' notice is provided. All cancellations must be made via email or message, and you will receive confirmation from us. If you do not receive an email or text from Tommy’s Taxis Ltd confirming the cancellation, then please assume we have not received it. In this case, please call our out-of-hours number, which is 07584 296737. Refunds will not be issued in the following circumstances:

  • No refund is made if the passenger does not show up for pre-paid journeys.

  • No refund is made for cancellation of a booking when less than 24 hours notice provided

  • All other circumstances where a refund may be possible should be addressed directly at bookings@tommystaxis.com.
     

Complaints

Any complaints regarding service should be raised in writing, preferably by replying to your confirmation email or text. All complaints must be submitted within 30 days of the event giving rise to the complaint.

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REACH OUT TO US

​Contact Us

Business Hours

Open 24/7

Follow Us

Yell Reviews Logo
  • Facebook
  • Instagram

TOMMY'S TAXIS LTD, registered as a limited company in England and Wales  under company number 14638054.
Registered Company Address:6 Stryd Afan, Tonyrefail, Porth, Wales, CF39 8QJ

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